Shipping Policy
Thank you for choosing Sanneu for your sports product needs. We strive to provide you with the best shopping experience, including a seamless and reliable shipping process. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased from our website.
Order Processing:
1.1. Order Confirmation: Once you place an order on our website, you will receive an order confirmation email containing the details of your purchase. Please review the information carefully and contact our customer support team immediately if any corrections are required.
1.2. Order Processing Time: We aim to process and ship orders within 1-7 business days after the order is placed. During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Methods and Costs:
2.1. Shipping Destinations: We currently offer shipping to [PAN INDIA]. If your location is not within our shipping range, please contact our customer support team to explore alternative shipping options if available.
2.2. Shipping Carriers: We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier used may vary depending on your location and the size/weight of the package.
2.3. Shipping Costs: Shipping costs are calculated based on the destination, package weight, and selected shipping method. The applicable shipping charges will be displayed during the checkout process. Please note that additional customs duties, taxes, or fees may apply for international shipments, and it is the customer's responsibility to cover these charges.
Delivery Time:
3.1. Estimated Delivery Time: The estimated delivery time is dependent on the shipping destination and the selected shipping method. During the checkout process, you will be provided with an estimated delivery timeframe based on the available options. Please note that unforeseen circumstances, such as weather conditions or customs delays, may affect the actual delivery time.
3.2. Tracking Information: Once your order has been shipped, we will provide you with a tracking number and relevant tracking information. You can use this information to monitor the progress of your shipment online. Please allow some time for the tracking details to be updated by the shipping carrier.
Order Status and Updates:
4.1. Order Status: You can check the status of your order by logging into your account on our website. You will find information regarding order processing, shipping, and delivery updates. Additionally, we will communicate important updates via email.
4.2. Changes and Modifications: If you need to make changes to your shipping address or order details after the purchase is confirmed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped.
Lost or Damaged Shipments:
5.1. Lost Shipments: In the event that your package is lost during transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
5.2. Damaged Shipments: If you receive a package that appears to be damaged, please inspect the contents in the presence of the delivery person, if possible. If any items are damaged, take photographs as evidence and contact our customer support team immediately. We will assist you in filing a claim with the shipping carrier and arranging for a replacement or refund, as appropriate.
Contact Information:
If you have any questions or concerns regarding our Shipping Policy, please contact us at [[email protected]]. Our customer support team will be happy to assist you.
Note: This Shipping Policy is subject to change without prior notice.